Laser Error Codes & Fault Codes

4 MOST COMMON LUMENIS LIGHTSHEER ERROR CODES REQUIRING A REPAIR SPECIALIST’S ASSISTANCE

If you are receiving any of the error codes listed below, you will need the help of a qualified laser technician:

Error/Fault Code “E3”: When operating one of the Lumenis-Lightsheer models, if this error message appears on screen, that means the device has a malfunctioning central processing unit (CPU). Unfortunately this  fault code means that the embedded computer board is in need of replacement. With a failed memory, the device will be unable to properly function and must be replaced before being able to use your LightSheer again.
Stuck in “Cooling Mode”: This issue may not display a fault code at all but this means that based on the results from the console’s energy detector, which measures the diode laser output, that it is too low. This is also referred to the equipment being stuck in “Cooling Mode.” If your equipment is stuck in cooling mode it won’t go into ready mode.
E6 (Over-Current, Diode Issue): If this fault code presents itself on screen, this may require a reset by the operator which is done by turning the system off and waiting half a minute before restarting. If the error message continues after a restart, you will probably need to replace the diodes. At this point get in contact with a laser technician – at Apex Medical Lasers, we carry OEM parts for faster turnarounds.
 E15 Calibration out of range: When this error code is present, that means the operating temperature is outside of the range calibrated for the device. With its internal temperature monitoring  system, this will lead to the system disabling operation until re-calibrated.

SYNERON ERROR CODES

TOP 5 SYNERON EMAX ERROR CODES

At Apex Medical Lasers, we fix a lot of Syneron laser equipment. When it comes to the Syneron eMax, there are certain error messages that we see on a more frequent basis. Following are the five (5) most common inquiries we receive regarding Syneron eMax fault codes.

Laser Status: This is when the Laser drive circuit boards inside the laser breaks.  When this happens it will not let you use any of the laser hand pieces on the machine. This is a circuit board level repair and one that a qualified technician can easily repair for you.

Laser OverCurrent:  This error indicates a possible hardware malfunction that affects the laser diodes. Inevitably heavy usage will eventually cause diodes to become burnt or used up. It is recommend that sometime you can clear this error simply by restarting the system and letting the self-test software run its course. If this does not resolve the error and you get continued error messages, for laser overcurrent, please contact us immediately, so we can help troubleshoot the issue. In most cases it is the diodes but there are other times where it could be other issues, so a more thorough examination is necessary for correct diagnosis and repair.

RF Card Fault: This is another indication of hardware malfunctioning, specifically with the radiofrequency component of your Syneron eMax. Power down the unit, let it run the self-test. If it persists, again, our technicians can help troubleshoot the issue.

Bad Coupler:  From time to time, we get calls on this type of eMax error code, which sounds more alarming than it is. They system will not allow treatment to proceed if it does not detect enough coupling gel applied correctly to the treatment area. Apply more and they system should resume treatment.

Leakage Fault: This error code has absolutely nothing to do with water or coolant leaking. This is an electrical malfunction. Again restart your equipment and let it run through self-diagnosis. If you still get the error message on your Syneron eMax, please give us a call.  There may be a circuit breaker not working correctly which could lead to electric shock if not fixed.

 

4 MOST COMMON CANDELA GENTLEMAX PRO FAULT CODES

If you are receiving any of the error codes listed below, you will need the help of a qualified technician as these:

  • Error Code 14.1 and Code 14.2 – Power Supply:  These indicate a real problem with the power supply on your system.  It could mean a charge time out or a tolerance fault. The HPVS would need to be tested by a certified technician who has the proper equipment to run diagnostics and determine the root cause of the issue. You may need to replace the Power Supply at this point.
  • Error Code 6.1 – Calibration Issue: Calibration issues can be caused by a number of factors. Damaged or dirty windows or lenses, the laser head could be out of alignment, worn components, power input and output issues, fluid system issue other laser head issues. The system at this point would require further examination by an experienced laser repair technician.
  • 15.1 Power Issue: This could be caused by a number of underlying issues, again, it would require further diagnosis by a laser repair tech.
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CUTERA XEO ERROR CODES

cutera xeo error codes
Cutera Lasers

THE XEO LASER SYSTEM

The Cutera Xeo laser one of Cutera’s best selling systems. It is a multi-platform aesthetic laser device that utilizes Nd:YAG, Intensed Pulsed Light and Er:YSGG laser technology. The Xeo provides a wide range of aesthetic treatments based on the handpiece utilized.  Treatment applications include hair removal, pigmented lesions, vascular lesions, treatment of sun spots, wrinkles, deep thermal coagulation and more. In total 7 handpieces options are available to boost your practice’s revenue generation via a wide range of cosmetic treatment applications. When a Xeo system goes down, it can be a nightmare for the business owner.

CUTER XEO ERROR CODE SERIES EXPLANATION

Cutera has designated an easy to understand 3 tier error code system for their Xeo cosmetic laser machine.  Here’s how they work:

  • Error codes in the 100 series: These codes can be cleared fairly easily and are basically a warning that something is not working correctly.  You can clear these by:
    • Resuming treatment
    • Press the X in the pop up warning screen on the led display panel
    • If closing the warning doesn’t help, power down the system and then do a fresh reboot.
  • Error codes in the 200 series: These codes must be definitely be cleared in order to resume treatment.
    This is the Cutera error code screen that shows on the touchscreen panel on the Xeo.
    • Hit the X on the warning screen on the display panel.
    • If that doesn’t work. Power down the machine and do a fresh reboot. It is possible that these error codes will continue, they signal issues that need to be addressed.
    • Following are the top 5 error codes we see in the 200 range:
      • 202 – Power Supply
      • 224 – Handpiece issue
      • 234 – Power Supply
      • 246 Laser head issue – Flashlamp is not starting
      • 249 Laser head issue – YAG flashlamp is not starting

If you are encountering any of these error codes, we can help.

  • Error codes in the 300 series: 300 series error codes indicate a permanent failure. The only way to try to clear the code is to power down your system and do a fresh restart. If that does not work, you need to contact a Cutera repair technician for service.
  • Common 300 error codes we encounter for the Xeo laser are:
    • 323 Water Flow Issue
    • 345 Broken Flashlamp
    • 367 Power supply has failed

PALOMAR ICON ERROR CODES

  • Error code 68 is related to your power supply – it will need to be serviced or replaced.
  • Error code 69 is related to your power supply – it will need to be serviced or replaced.
  • Error code 73 is a broken wire error – we can quickly repair this.
  • Error code 81 is a CPU issue – we can diagnose and repair or replace the CPU.
  • Error code 83 – your system needs an upgrade – contact us for more information!

PALOMAR VECTUS ERROR CODES

By far the most common error we consistently encounter is error code 79. This is related to water flow and is something that can easily be addressed.

PALOMAR STARLUX 300 ERROR CODES / PALOMAR STARLUX 500 ERROR CODES

While these older systems can throw off many fault codes, by far the most we encounter are the following:

  • Error Codes:  53, 22, 24, 23 are all related to water flow issues on your StarLux system
  • Error Codes: 64,68,66,69,42 are all related to power supply issues – we have parts in stock to get your system up and running.